Term and Conditions

Last updated: [Insert Date]

Welcome to Teva Store! These Terms and Conditions govern your use of our website at tevashoesshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases
• Comply with all applicable laws and regulations regarding online purchases

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Age Restrictions

Some products may have age recommendations. It is your responsibility to ensure products are appropriate for the intended user.

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order.

3.4 Shipping

We ship worldwide excluding some Asian countries and remote areas. Shipping options:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

International customers are responsible for any customs duties, taxes, or fees.

4. Returns and Refunds

4.1 Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. To be eligible:

• Items must be in original condition with all tags attached
• Original packaging must be included
• Proof of purchase is required

4.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• All sandals (including Outdoor Sandals)
• Slippers
• Any footwear showing signs of wear
• Trekk boots
• Men’s, Women’s and Kid’s shoes that have been worn

4.3 Refund Process

Refunds are processed within 3-5 business days of receiving your return and credited to your original payment method. Please allow 3-10 business days for your bank to process the refund.

4.4 Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using trackable shipping.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products
• Our total liability for any claim related to your purchase is limited to the purchase price of the product
• We are not responsible for delays caused by events beyond our reasonable control (e.g., natural disasters, pandemics)

7. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the modified terms.

10. Contact Us

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Teva Store, 75 North St, Chichester, GB CH6T 3HY